Return Policy

At Inclusive Garments, we want every customer to feel confident when choosing clothing from our collection. We understand that purchasing fashion online can sometimes involve uncertainty about fit, style, color, or overall suitability. Our return policy is designed to provide a clear and straightforward framework for handling eligible returns while helping maintain a consistent and fair experience for all customers.

Eligibility for Returns

Items may be eligible for return when they meet the applicable return requirements. Products should generally be in their original condition, unworn, unused, unwashed, and free from damage, stains, odors, alterations, or other signs of use. Any original tags, labels, packaging, or accessories associated with the product should remain intact whenever possible.

Customers should carefully inspect items after receiving them and determine whether the product meets their expectations before wearing or washing it. Clothing that has been worn, washed, altered, damaged, or otherwise used may not qualify for return.

Condition of Returned Items

Maintaining the original condition of returned merchandise is important. Garments should be returned in a condition suitable for inspection and potential resale. Items should not contain makeup marks, perfume, pet hair, food stains, deodorant marks, or other signs that indicate use.

If an item is returned in a condition that does not meet the applicable requirements, the return may be declined or otherwise handled according to the circumstances. We encourage customers to handle garments carefully while deciding whether they are suitable for their needs.

Original Packaging and Tags

Where applicable, products should be returned with their original tags, labels, and packaging. These materials help identify the product and preserve its condition during the return process. Removing tags or discarding packaging may affect return eligibility depending on the circumstances.

Customers should keep relevant product materials until they are certain that the item is suitable and will not need to be returned.

How to Request a Return

Customers who wish to return an eligible item should follow the return instructions associated with their order. The return process may require information such as the order details, product information, and reason for the return.

Providing accurate information can help the return request be reviewed efficiently. Customers should not send merchandise back through an unapproved or undocumented process, as this may make it difficult to identify the returned order.

Return Review

Once a returned item is received, it may be reviewed to confirm that it meets the applicable return requirements. The review can include checking the item’s condition, tags, packaging, and correspondence with the original order.

Approval of a return is subject to the product satisfying the applicable eligibility criteria. A return request does not automatically guarantee acceptance.

Refunds

When an eligible return has been approved, the applicable refund will be handled according to the original order and the relevant payment process. Refund processing may require reasonable administrative time after the returned merchandise has been received and inspected.

The time required for the funds to appear in a customer’s account can also depend on the payment method or financial institution involved. Customers should therefore understand that approval of a return and the appearance of funds in an account may occur at different times.

Incorrect Items

If a customer receives an item that does not correspond with the original order, the issue should be reported through the appropriate support process. Relevant order information and details about the received product may be required to help determine the appropriate resolution.

Customers should keep the incorrect item in its original condition until instructions regarding the next steps have been provided.

Damaged or Defective Items

We understand that customers expect products to arrive in an appropriate condition. If an item appears damaged or has a manufacturing defect, customers should document the issue and report it promptly.

Photographs may be useful when evaluating a reported problem. The item should generally remain unused and in its received condition while the issue is being reviewed, unless further instructions are provided.

Normal characteristics of fabrics, minor variations in appearance, or differences that are inherent to a particular material or manufacturing process may not necessarily constitute a defect.

Exchanges

Availability of exchanges may depend on the product, size, color, and inventory status. In some circumstances, customers may need to return an unwanted item and place a separate order for the preferred product rather than requesting a direct exchange.

Customers should review the applicable return instructions before sending an item back.

Final Sale and Non-Returnable Items

Certain products may be excluded from return when identified as final-sale, clearance, personalized, customized, hygienic, or otherwise subject to special conditions. The product information or applicable purchasing terms should be reviewed before completing an order.

Where a product is clearly identified as non-returnable, customers should consider their purchase carefully before placing the order.

Gift Returns

If an item was purchased as a gift, return eligibility may still depend on the same product condition and return requirements. The original order information may be necessary to process a return appropriately.

Customer Responsibility

Customers are responsible for reviewing product information and selecting appropriate sizes, styles, colors, and quantities before placing an order. We encourage customers to review measurements and product descriptions carefully because individual preferences and fit expectations can vary.

Customers should also package approved returns appropriately to help protect the merchandise during transportation. Items should be secured so that they arrive in a condition suitable for inspection.

Return Abuse and Repeated Returns

We aim to provide a fair return experience while protecting the integrity of our policies. Patterns of excessive, fraudulent, abusive, or otherwise inappropriate return activity may be reviewed individually. We reserve the right to restrict or decline returns that do not comply with the applicable policy or appear inconsistent with legitimate shopping behavior.

Policy Updates

Inclusive Garments may update this Return Policy from time to time to reflect changes in products, operational practices, applicable requirements, or customer service procedures. The latest version of the policy will apply to purchases subject to that version.

Customers are encouraged to review the current policy before placing an order or requesting a return.

Our Commitment to Customers

Our objective is to make the return experience clear, reasonable, and consistent. We recognize that online fashion purchases may not always meet a customer’s expectations, and we strive to provide an understandable process for handling eligible returns.

By following the applicable return instructions and keeping products in their original condition, customers can help ensure that their return can be reviewed efficiently. Inclusive Garments remains committed to treating return requests fairly while maintaining standards that protect product quality and provide a positive shopping experience for all customers.